Car Seat Swap Service
Maxi-Cosi Car Seat Swap Service. Helping you after an accident

We value and support our customers, and we understand that having a car accident and dealing with its aftermath can be incredibly stressful.
That's why we came up with our Car Seat Swap Service. If your child car seat has been in an accident, you can't be sure that it's still safe. Even if you can't see any damage, it may not function properly.

We can take the Maxi-Cosi car seat that has been in the accident and replace it with a brand new one. So you can be confident that your child is safe – and we can get valuable information about how our car seats perform in collisions.

Been in an accident?

Don't worry. Follow the steps below and we'll take care of you.
Step 1 - Take photos of the accident, including a photo of the car seat installed inside of the car, photo of the car seat after the accident (with visible damage if any) and photo of the car with visible damage after your accident.
Step 2 - Get a police report. Only a police report that mentions the use of a child safety seat during the accident is deemed qualified.
Step 4 - Submit the completed form and necessary documents to :
Customer Service Centre, Serimep (M) Sdn Bhd
No 23, Jalan SS26/ 15, Taman Mayang Jaya,
47301 PJ, Selangor
Tel : 03 7803 5523
Fax : 03 7803 5323
Email :
Step 5 - Collect your new car seat.