Warranty Terms and Conditions

The Maxi-Cosi warranty applies to any product manufactured from March 1, 2016. If you transfer the ownership of your product then your Warranty is void. If you move overseas and take the product with you then the Warranty is void.

To claim the warranty, you need to register your car seat, stroller and/or carry cot on our website, within 30 days of purchase. To register you need to upload a valid purchase receipt, handed to you by an authorized dealer or retailer. 

Warranty for Maxi-Cosi Europe model (ECE R44/04 & R129) :

  • Maxi-Cosi lifetime warranty only applicable for Maxi-Cosi Europe’s models purchased from 30 June 2018 to 29 February 2020. The warranty coverage is recognized only by the local authorized distributor at the country where the product is purchased from, for first user and covers only defective materials or workmanship from the date of purchase until the expiration date of the product.
  • Maxi-Cosi Europe’s models purchased before 30 June 2018 will be covered for 24 or 36 months according to the standard warranty provision at the time of purchase.
  • Maxi-Cosi Europe’s models purchased after 1 March 2020 will be covered for 24 months.

Warranty for Maxi-Cosi US model (FMVSS) :

  • 3 years warranty for Maxi-Cosi US’s models purchased before 29 February 2020. 1st year of coverage by manufacturer ; 2nd and 3rd year of coverage by local authorized distributor Serimep (M) Sdn Bhd.
  • Maxi-Cosi US’s models purchased after 1 March 2020 will be covered for 12 months.

The warranty does not cover hand-me-downs, nor secondary purchase of any Maxi-Cosi products. The original purchase or in the case of a gift, the recipient of the Maxi-Cosi products, can register the product online to obtain the warranty in his/her name.

The warranty coverage is recognized only the local authorized distributor at the country where the product is purchased from, for the first user and his/her children. For purchase in Malaysia, the purchaser/user must register their product on www.maxi-cosi.com.my within 30 days of the date of purchase to be eligible for warranty.

Products purchased from retailers or dealers that without warranty card, valid invoice or invalid serial numbers are considered unauthorized. Products purchased from unauthorized retailers are also considered unauthorized. No Warranty applies to these products since the authenticity of these products cannot be ascertained.

The warranty programme covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If the product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.

The warranty program does not apply to damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colours and materials over extended time and use. Repairs do not give entitlement to extension of the Warranty. Rips, tears, burns and holes resulting from daily use are not covered under the terms of the warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your product becomes damaged and this damage is not covered by the warranty, we can repair it or supply a spare part at a reasonable charge. 

No warranty applies to products if the product is stolen or if any label or identification number has been removed from the product or has been changed.

No warranty applies to products if the authenticity of the products cannot be ascertained.

The warranty does not cover damage caused by repairs or modifications carried out by unauthorised technicians or retailers, replacement of any parts subject to wear during normal use, wrong installation and non-conforming electrical systems (applicable for electrical item).

Serimep (M) Sdn Bhd as the local authorized sole distributor, will do final validation on actual product upon the warranty claim request. The original valid invoice must be presented during the warranty claim request in order to assure the authenticity of the product.

The above stated warranty provision period are valid only for new stock. We shall reserve the right to vary the warranty coverage for purchase of floor display or open unit.

Our authorised Malaysia distributor Serimep reserve the right to impose charges for services on the product which are outside the cover of the warranty. Serimep also reserve the right to decline to provide service where the product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification.

Upon valid claim under this warranty, you are required to return your product to our Customer Service Center located at No 23, Jalan SS26 / 15, Taman Mayang Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Operation hour : 9.00 am to 6.00 pm (Monday to Friday only, except public holiday).

Shipping of the product is at the responsibility of the owner and at the owner’s cost.

Should problems or defects arise, your first point of contact is the local authorized distributor (Serimep) or retailer form whom you purchased the product instore.